Goal Setting: Strategy vs. Execution
I think the obligation that leaders have is to learn how to speak the language of strategy. So what is language of strategy? Well, that is using words like what we believe. I think what strategy is in...
View ArticlePeople Don’t Wash Rented Cars – Ownership Changes Behavior
That’s why so many leaders are frustrated. They say, “My team doesn’t get it, my volunteers don’t understand it. They’re not doing what I ask them to do,” and there are three questions that the...
View ArticleThe Critical Importance of Creating Purpose & Principles
Interviewer: Cheryl, I’d like to ask you about something called Purpose and Principles here that a lot of people point to, as again, part of the success of the turnarounds. Explain what that is, what...
View ArticleTalent is Only On Loan
The biggest mistake that leaders make when we talk about attracting and retaining talent, is they forget that they are actually talking about human beings that have their own set of interests and their...
View ArticleHow To Engage Disengaged Employees
The Ritz-Carlton is known not just for its luxury hotel rooms, but also its incredibly engaged employees. So how did they reach this level of employee engagement? Jeff Hargett, Senior Corporate...
View ArticleLeading With Consistency
I think leaders need to realize that everything they do and say is being watched. It’s being scrutinized potentially, and the folks that report to you a lot of times are looking for consistency,...
View ArticleWhen Faced With Conflict, Lean In
For me, the leadership failures that I look back on, and none that are mega enough to go through all the details of it. I never lost a million dollars, I never figured out a way to collapse an...
View ArticleThree Principle Strengths of Leaders
If I had to give you three things that would be, hey, these are the three talents, these are the three skills, these are the three lists of a good leader, of a great leader in any organization in any...
View ArticleBuilding a Code of Ethics with Institutional Integrity
Sadly, non-profits and many organizations, the trust has been broken because of misuse of funds or misuse of the trust of the person that’s receiving those goods or services or the need. So we make...
View ArticleHow to Handle Bullying in the Workplace
In the disability space, we are often exposed to something that we call a pattern of behavior. We might find that when we’re dealing with a specific individual, we find over and over again when they’re...
View ArticleThe Human Element of Business
I’ve spent 28 years or something in business, half of that time on it on the ad agency side and half of that time in a big corporate organization. One of the things I’ve just been noticing, and it’s...
View ArticleTap the Video Vault for Bite-Sized Learning
Bite-sized learning is vital for everybody. I mean, if you were to figure out how to do something at home, what would you do? You’d get out your cellphone and go to YouTube and find the shortest video...
View ArticleHow The Ritz Carlton Creates a Legacy Culture
So legacy, I think, is what’s left behind, when you go on, and I think that’s the most important. A lot of leaders, they have their own agenda, but they don’t understand what’s going to happen to that...
View ArticleIs Your Organizational Culture Prevalent In Everything You Do?
The culture of an organization, you really have to go back and look at why was the organization begun, why was it started? The owner, the founder, the first president, why did they bring this business...
View ArticleGreat Creative Briefs: The Freedom’s in the Framework
So, creativity, and I would even say a brief … a good brief is like a playground in New York City. If you can imagine a playground, maybe it’s 4th Street and Broadway in New York where we’ve got the...
View ArticleAre You Looking for a Perfect Employee?
When I first started with the Ritz-Carlton Leadership Center, I was living in New Jersey. I came down to the office in Chevy Chase, Maryland. I was there to meet Diana, I was learning what my...
View ArticleImprove Employee Performance with Constant Coaching
For us in a service-based organization, for our young team members to constantly be getting feedback on performance, is huge. I’m naturally a coach. I love coaching, I love studying coaches. So for our...
View ArticleHow to Choose and Work with a Mentor
For me to be the leader of learning and development within my organization, I’m the only one in the training department, and I kind of train the trainers within our organization. But this is the first...
View ArticleTeam Building: Stories Define Your Purpose
The number-one answer that great leaders have shared with me that’s allowed them to build great, sustainable, winning teams is they are aligned with purpose. They have a single purpose and they know...
View ArticleWin-Win Negotiation Strategy
So I was very successful in a career of sales and business development. What I love the most is creating revenue where there was no revenue before. To take someone else’s sales is relatively easy, but...
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